With True View GO 116 and 132, you can get the following error: 26001-The MCU data transfer is abnormal and the device will not work normally. Please power off and restart the device. If the problem still exists after restarted, please contact after-sales service. 23400-The ENC data lost. Please power off and restart the device.…
This article covers two accessory kits compatible with TrueView GO 116S and TrueView GO 132S:– Extension Pole Kit– Car Mount Tripod Adapter Kit or suction cup car mount kit Extension Pole Kit What’s included:– 2.5 m telescopic extension pole– Mounting bracket– Loctite thread locker (for mounting hardware) 2.5 m telescopic pole– The pole has a…
This guide focuses on field and processing habits that consistently produce cleaner trajectories, fewer SLAM artifacts, and smoother georeferencing when using TrueView GO. 1. Plan your route Before starting plan your data collection route, a proper collection can save hours on processing. Note: Even though the battery can last 1 hour and there is a…
The following steps describe the process for updating the firmware of the TVGO116 and TVGO132. The TrueView Go can be updated automatically using the TVGO App or manually. Latest version: 1.8.2 released December 2025 Update using the TVGO App Manual / Offline Update It is also possible to manually install a new firmware in the…
This article is intended as supplemental information from data collection to deliverables from the TrueView GO Handheld unit. It lists helpful knowledge base articles that can assist you in every step of your TrueView workflow. Learn about the training options for LP360 and TrueView. Hardware Configuration and Operation Software Configuration and Installation Software Navigation and…
This article explains how to correctly set up and operate the Insta360 panoramic camera with the TrueView Go device, how to collect and download the data, and how to prepare it for processing in LP360. It includes step-by-step instructions for activation, configuration, installation, data capture, and file preparation. It is recommended to check the TrueView…
The TrueView GO is designed primarily as a handheld SLAM-based LiDAR system for walking applications. However, it can be mounted on a vehicle for corridor scanning if proper speed and mounting practices are followed. This article provides guidance on optimal travel speed, setup tips, and quality assurance steps for car-mounted TrueView GO workflows. Recommended Travel…
With True View GO 116 and 132, you can get the following error: Due to prolonged failure to acquire satellite signals, the device is locked and cannot be used normally. Please wait in an open area for the device to acquire satellite signals normally. It is an error message that happens when the sensor has…
With True View GO 116 and 132, you can get the following error: Beyond restricted areas, the device is locked and cannot be used normally. Please contact after sales service. It is an error regarding the TRUEVIEW GO SLAM permanent license, this license is region-locked this means that if you change the working region, you…
With True View GO 116 and 132, you can get the following error: Real time point cloud exception, please restart the project! It is a generic error message when the trajectory position is lost. This can happen in areas with reflective services like mirrors or cars. Also, it can happen when the scan is too…
