TV515 Startup Error: “Failed to connect from get() / pandar.cgi”

Applies to Overview Some users may encounter a red Error banner in the TV515 web interface during startup with messages similar to: Failed to connect from get()NOT_OK: /pandar.cgi?action=get&object=device_infoNonstandard firmware termination This article explains what the message means and outlines recommended steps to recover the system. What this error means This message indicates that, during startup,…

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TVGO Error – The current scene is complex

With True View GO 116 and 132, you can get the following error: 26001-The MCU data transfer is abnormal and the device will not work normally. Please power off and restart the device. If the problem still exists after restarted, please contact after-sales service. 23400-The ENC data lost. Please power off and restart the device.…

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Strip Align (SAfE) Invalid Directory

One advantage of running Strip Align in the Job Manager in LP360 Drone is the ability to quickly view processing logs for each job. This comes in handy when a job fails and troubleshooting is required. One error that may be displayed in the processing log looks similar to this and denotes an invalid Strip Align (SAfE)…

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Trimble R12i Base Station Error in POSPac

This page is no longer updated. Please visit the updated page on the new LP360 Support Knowledge Base for the latest information. During sensor trajectory processing, POSPac fails with an unexpected error if a Trimble R12i base station T04 file is used, showing the error, “Error in 81196f9b39144c98ad71538c0c437545STDERR bpointID Parameter name Could not set the…

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Ortho Mapping Error: “object has no attribute ‘items'”

One advantage of the Ortho Mapping tool and the Job Manager in LP360 Drone is the ability to view processing logs for each job. This comes in handy when a job fails and troubleshooting is required. One error that may be displayed in the processing log is “AttributeError: ‘str’ object has no attribute ‘items’“. The…

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ASPSuite Error: Loki Rover Observation and Navigation Files do not exist

To use the SBF file (Loki file), ASPSuite will convert it into Rinex observation and navigation files during the file conversion step (Step 2).  If the SBF file has not been converted, and the observation and navigation files are not in the project folder, the error, “Loki Rover Observation and Navigation Files do not exist:”,…

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Mission Planner: When using auto waypoint, the map appears in the ocean off the coast of Africa

Problem: When using the auto waypoint tool to plan a mission in Mission Planner for the AV900: And the screen which comes up looks like this, with the location being in the ocean off the coast of Africa, and all the stats are at 0.00: Probable Resolution: The polygon you created is too small and…

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Memory Error When Building Mesh in PhotoScan

One of the steps in AirGon’s PhotoScan processing workflow is to build a 3D mesh.  The mesh building step usually consumes more memory than other steps in the workflow and can lead to a memory error if the capacity is exceeded.  The source of this problem can sometimes be traced back to the selection of…

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Error Code 2229

Symptom: When updating your LP360 version for ArcGIS it returns:”The installer has encountered an unexpected error installing this package. This my indicate a problem with this package. The error code is 2229“. This error message indicates that there is a difference in system languages used between the package that was previously installed the the current one.…

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