GeoCue Support has written 727 articles

Updating TrueView Firmware

The following steps describe the process for updating your TrueView firmware for current TrueView 3DIS systems. These newer systems have no controller box and create a system.log. The latest firmware updates are compatible with the following systems. It is available for download from the links below: Firmware version 2.4.3-2: v2.4.3-2(A012626C) Firmware version 2.4.1-1: v2.4.1-1 (8b472bea)…

Share

TrueView Payload Profiles

TrueView firmware v2.2.0-21 (ffb8a694) added payload profiles, which can be saved and loaded onto a TrueView payload to quickly change parameters and settings. These settings include Proximity Mode, Proximity Mode Distance, Save directly to USB drive (TV535), enable camera, Web UI Wi-Fi, Lever Arm values, GNSS antenna type, etc. Profile settings can be accessed by…

Share

TVGO Error – Due to prolonged failure to acquire Satellite

With True View GO 116 and 132, you can get the following error: Due to prolonged failure to acquire satellite signals, the device is locked and cannot be used normally. Please wait in an open area for the device to acquire satellite signals normally. It is an error message that happens when the sensor has…

Share

TV540 sensor formatting

This article explains how to format the hard drives of the TV540. 1. Problem: The reformatting may be needed because: 2. Formatting using LP360 1- Open LP360 as administrator2- Go to sensor ribbon–>TV540 Data Copy Tool3- Click on the icon “Format”4- More details available in TV540 Users Guide –> 7.2.1 Disk Format (Clearing Storage Space)5-…

Share

TVGO Error – Beyond restricted areas, the device is locked

With True View GO 116 and 132, you can get the following error: Beyond restricted areas, the device is locked and cannot be used normally. Please contact after sales service. It is an error regarding the TRUEVIEW GO SLAM permanent license, this license is region-locked this means that if you change the working region, you…

Share

Inspired Flight IF1200 PLI Mount Installation

Watch this updated tutorial video for the Inspired Flight IF1200 PLI Mount Installation. Our drone mapping sensors provide a full range of entry to advanced-level systems for collecting photogrammetry and LiDAR data. Watch the video below for a demonstration of the updated PLI mount for the Inspired Flight IF1200. You’ll see the power cord now…

Share

TVGO Error – Real time point cloud exception

With True View GO 116 and 132, you can get the following error: Real time point cloud exception, please restart the project! It is a generic error message when the trajectory position is lost. This can happen in areas with reflective services like mirrors or cars. Also, it can happen when the scan is too…

Share

Archiving True View Cycles to Reckon

Reckon has been deprecated and replaced by LP360 Online, including the LP360 Portal and LP360 Cloud. Introduction GeoCue customers using True View products can upload their cycle data using our cloud service Reckon. Each customer account has a Reckon account with an account administrator that was e-mailed credentials when the first product is purchased. The…

Share

TrueView GO Hardware Users Guide

The TrueView GO Hardware Users Guide covers the ins and outs of installing and operating the latest version of the GeoCue TrueView GO LiDAR Handheld (LIDAR/Cameras), TVGO. Contents Table of Contents ………………………………………………………………………………………………. 21.1 Symbol Description …………………………………………………………………………………. 31.2 Recommendations ………………………………………………………………………………….. 31.3 Service & Support …………………………………………………………………………………… 31.4 Disclaimer ……………………………………………………………………………………………… 32 Using Requirements …………………………………………………………………………………….. 42.1 Using Environment………………………………………………………………………………….. 42.2 Tips Before…

Share

TVGO processing in LP360

This page is no longer updated. Please visit the updated page on the new LP360 Support Knowledge Base for the latest information. 1. Introduction In this article we will explain step by step how to process a TVGO dataset in LP360 Drone. The idea of the article is to serve as a quick user guide…

Share