GeoCue Group Support

GeoCue Group Support has written 631 articles

OrthoVista Path Changed with Upgrade

Problem: The OrthoVista path changed after installing the latest version and now GeoCue cannot find the executables and fails with the error, “Error Generating Mosaic Product: System.NullReferenceException: Object reference not set to an instance of an object.  at GeoCue.RapidOrtho.OVProductGen.Run() in n:\Framework\XCs\RapidOrtho\GCOVProcessing\OVProductGen.cs:line 35″ Probable Resolution: Go to C:\ProgramData Create (if it doesn’t exist) C:\ProgramData\GeoCue\RapidOrtho Go to…

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GeoCue Archiving Error Messages

Running the archive function in GeoCue produces an ArchiveLogs.#.txt text file in the GeoCue temp folder on the machine performing the archive. The # is sequential so that a log file may be generated for each archive attempt. Should the archive task encounter an exception it is best to review these logs for the problem…

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Modifying VERT_CS WKT for USGS

A recent USGS addendum to the LIDAR Base Specification has stated that “User-defined entities will not be allowed for capturing specific geoid information in the WKT”. LP360 (v2015.1.76.15 or later) In order to remove this information from the VERT_CS WKT being included in LP360 generated WKTs it is necessary to replace the following file(s): “C:\Program…

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GeoCue: Classification Lookup VLR

***Warning: This VLR is not currently being written correctly and will be rectified in a service pack release*** In GeoCue 2017 we added the ability for GeoCue to write the Classification Lookup VLR as provided for by the LAS v1.4 specification. The Classification Lookup VLR is an optional VLR that can be used to convey…

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LP360 Error: Getting x coordinate failed (16881)

Problem: Getting the error, “Getting x coordinate failed. (16881)“, when attempting to open the control point table from the LP360 Control Points toolbar. [Window Title] LP360 Error [Main Instruction] Getting x coordinate failed. (16881) [Expanded Information] Exception Information: HRESULT: 0x80040202 Source: “esri.Point” Description: The operation was attempted on an empty geometry. [V] Expand this […

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Client GUID Authentication failed: Invalid access to memory location

Problem: Users encounters the error message, “Client GUID Authentication failed: Invalid access to memory location”, when attempting to checkout a license from the license server. Probable Resolution #1: Maintenance on the LP360 License Administrator has expired and the user is attempting to request a license for a newer version of the client than what is…

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System.ArgumentException: Item has already been added. Key in dictionary: ” Key being added: “

Problem: User encounters a .NET crash, “System.ArgumentException: Item has already been added. Key in dictionary: ” Key being added: ” “, while attempting to generate TerraScan trajectories from LIDAR Source strips. Probable Resolution #1: We suspect corrupted entities on the layer in question. Create a new trajectory layer and try creating the trajectories to the…

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Test ports using Microsoft Port Query

Microsoft has a PortQry utility to help users test ports for successful communication: Download the PortQry GUI from Microsoft Extract PortQry to a folder on your machine, such as “C:\PortQryUI”. In that folder, run portqueryui.exe by double-clicking on it. Enter the destination IP as found in your License String, ls24.rlmcloud.com or ls41.rlmcloud.com. Select “Manually input…

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MDL Loader: Unable to load library (DLL or MDL shared library)

Problem: Attempting to load TerraScan or one of the other Terrasolid MDL applications in MicroStation or other supported Bentley application results in an error, “MDL Loader: Unable to load library (DLL or MDL shared library) tscan” in the message center, usually preceded by a “OS could not load c:\terra64\ma\tscan.dll, error 127.” Probable Resolution #1: Ensure…

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ASPSuite Error: Unable to download GPS Ephemeris and Navigation Files

Problem: Attempting to auto-download the ephemeris and navigation files in ASPSuite results in, “Unable to download GPS Ephemeris and Navigation Files. The remote server returned an error: 227 Entering Passive Mode.” Probable Resolution #1: Verify your internet connection and try the download again later when the files may be available as they may not be immediately…

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