GeoCue Support has written 762 articles

How to Recover a Floating Perpetual License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. How do I recover a floating perpetual license? For subscription licenses, please refer to the How to Recover a Subscription License or LP360 Portal – License Management. Probable…

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How to check license server status and license usage in Client Portal?

The Client Portal, or Customer Portal, allows users of the ASPSuite and LP360 (starting at v2018.1) products to manage and monitor their perpetual licenses for both of those products. Users may check the status of their server, review perpetual license usage, and download a report of the perpetual license usage for the day. For subscription…

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Authentication_Failed: Could not create SSL/TLS secure channel

Attempting to run POSPacCloud to process a sensor trajectory solution in LP360 Drone results in an authentication failed error, “An error occurred running POSPacCloud.exe: C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe AUTHENTICATION_FAILED The request was aborted: Could not create SSL/TLS secure channel. When installing LP360 an incorrect version of POSPacCloud was installed separately that was incompatible with the latest…

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LP360 Software Update Guide

A brief overview of the installation process when updating LP360 is as follows, details in the Update Guide: The following document covers the upgrade process for the LP360 family of products; LP360 (64-bit), and LPViewer. For new installations, or troubleshooting tips, please see the full Installation Guide.

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LP360 Cloud

1. Introduction LP360 Cloud is a new product available in 2023, with support in LP360 starting in the v2023.1 release. In this article, we will describe the product functionalities and how one might use it with your workflows. 2. License LP360 now has two LP360 Cloud Addon products that are subscription licenses: License requirements: 3.…

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Archiving TrueView Cycles to LP360 Cloud

Introduction GeoCue customers using TrueView or microdrones products can upload their archived Cycles to LP360 Cloud for efficient long term backup. Each customer account has an LP360 Online account with an account administrator that is e-mailed credentials when the first product is purchased. The LP360 Online account provides access to all LP360 Online services. The…

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Your project size now exceeds 4 km² or 10 km²

The LP360 sUAS license level limits the project size to 4 km². The LP360 EVO, EVO 3DIS, and LP360 Drone license levels limit the project size to 10 km². If LP360 determines the project size exceeds this limitation, this informational dialog, “Your project size now exceeds 4 km², causing sUAS to enter LP360 Viewer mode”…

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How to Recover a Subscription License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. How do I recover a Subscription license? For Floating perpetual licenses, please refer to the How to Recover a Floating Perpetual License?. Probable Resolution #1: The Subscription license…

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LP360 Portal User Management

The LP360 Portal is a place where an organization can manage their profile, subscription licenses, and users for LP360 Online. This article focuses on LP360 Portal User Management. For subscription license management, please review the LP360 Portal – License Management. 1. Introduction LP360 Portal allows users to manage who has access to their organizations’ license. 2.…

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LP360 Portal License Management

LP360 Portal is a place where an organization can manage their profile, subscription licenses, and users. This article focuses on LP360 Portal for License Management for subscription and Cloud licenses. For LP360 Online User management, please review the LP360 Portal – User Management. For perpetual license management, please see “How to check perpetual license server status…

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