TV540 Error – Red Light Indicator: LiDAR Error

When the drone returns from a mission, the TV540 may display a red status light. Upon reviewing the diagnostics, the LiDAR module may be marked with an error. Cause of the issue, the LiDAR sensor did not receive sufficient power during the flight. As a result: This typically occurs when the drone is operated with…

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TV515 Startup Error: “Failed to connect from get() / pandar.cgi”

Applies to Overview Some users may encounter a red Error banner in the TV515 web interface during startup with messages similar to: Failed to connect from get()NOT_OK: /pandar.cgi?action=get&object=device_infoNonstandard firmware termination This article explains what the message means and outlines recommended steps to recover the system. What this error means This message indicates that, during startup,…

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Payload Adapter Installation Guide – Astro Max

The payload adapter installation guides referenced below cover the installation and operation of the Payload Adapter for the Freefly Astro Max drone platform. Astro Max – TrueView 540 Payload (PLI Mount) Contents TRUEVIEW 540 ……………………………………………………………………………………………………………………… 3Payload Adapter installation items ……………………………………………………………………………………….. 3Tools Needed…………………………………………………………………………………………………………………….. 3Installing the mount…………………………………………………………………………………………………………….4Installing the antenna ……………………………………………………………………………………………………………..9For Astro Standard landing gear ……………………………………………………………………………………………9For Sentera extended…

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Payload Adapter Installation Guide – IF1200A

The Payload Adapter Installation Guide – IF1200A covers the installation and operation of the Payload Adapter. Contents TABLE OF CONTENTS Payload adapter installation items 2 IF1200A Third Party Integration 4 IF1200A Third Party Integration: Payload Adapter 4 IF1200A Third Party Integration: AV18 Antenna Mast Installation 6 Disposal 9 Support 9 Table of Tables 10 Table…

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Payload Adapter Installation Guide – DJI M300

The Payload Adapter Installation Guide – DJI M300 covers the installation and operation of the Payload Adapter. Contents TABLE OF CONTENTS Table of Contents 1 Payload Adapter Installation Items 2 DJI M300/DJI M350 Carrier Case Foam Modification 4 M300 Carrier Case Top Foam Modification 4 M300 Carrier Case Bottom Foam Modification 5 M350 Carrier Case…

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How to Add Reckon User for LP360 Drone Processing

Reckon has been deprecated and replaced by LP360 Online, including the LP360 Portal and LP360 Cloud. This page is no longer updated. Please visit the updated page on the new LP360 Portal User Management on the new LP360 Support Knowledge Base for the latest information. In order for someone in your company to be able…

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Strip Align (SAfE) Invalid Directory

One advantage of running Strip Align in the Job Manager in LP360 Drone is the ability to quickly view processing logs for each job. This comes in handy when a job fails and troubleshooting is required. One error that may be displayed in the processing log looks similar to this and denotes an invalid Strip Align (SAfE)…

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Dark photos with a TrueView sensors

My TrueView or microdrones payload collected dark photos on a day with low natural light (early morning, late afternoon or a cloudy day). What can I do to solve the issue? When reviewing the quality of the photos, it is a good practice to check the settings of the camera during the flight. If the…

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LP360 Drone System Requirements

Recommended True View EVO/LP360 Drone system requirements for processing data from TrueView, microdrones, and guest sensors: Windows Version 10, Professional (64-bit) or Windows 11 Professional, or their server equivalents. i7 or equivalent CPU.  The more cores, the faster the processing 16 GB RAM (32 GB recommended) Nvidia Graphics recommended but not required Graphics must support…

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